Everything You Need to Know
Answers to our most commonly asked questions
20 questions answeredBooking & Reservations
How do I book a ShavyStays villa?
Choose a villa and submit your dates and guest details through its booking or enquiry form. Our team will confirm availability and guide you through the reservation.
Is availability shown online final?
Availability can change quickly. A stay is confirmed only after our team verifies the dates and you receive a written booking confirmation.
Can I speak with someone before booking?
Yes. Use the Contact Us page or the phone number shown in the website header and our team will help you choose a suitable villa.
Can I reserve more than one villa for a group?
Yes, subject to availability. Share your group size, destination and dates so we can suggest an appropriate combination of properties.
Pricing & Payments
What is included in the displayed villa price?
The inclusions shown on the selected villa page and booking confirmation apply. Taxes, meals, services, security deposits or extra guests may be listed separately.
Why can prices vary for the same villa?
Rates can vary by date, season, occupancy, length of stay and selected services. The final amount is provided before payment.
Which payment methods are accepted?
Available payment instructions are shared securely during booking. Please use only the official details provided by ShavyStays.
Will I receive a booking confirmation?
Yes. After the required payment and verification, you will receive written confirmation with the villa, dates, guest details and applicable terms.
Villas & Amenities
Are the villa photographs accurate?
We aim to keep property photographs and descriptions current. Small décor, maintenance or seasonal differences may occur.
Are all villas privately occupied by one group?
Most listings are offered for private group use, but always check the specific villa description and confirmation for the exact arrangement.
Do all villas have swimming pools?
No. Amenities differ by property. Review the chosen villa page or ask our team to confirm the facilities important to you.
Are meals, chefs or housekeeping included?
Service arrangements vary by villa. Available meal plans, chef services and housekeeping details are confirmed for the selected property.
Your Stay
What are the check-in and check-out times?
Times vary by property and are stated in your booking confirmation. Early check-in or late check-out requires prior approval.
Can the villa accommodate additional guests?
Only the confirmed occupancy is permitted. Ask before booking because capacity, extra-guest charges and local rules vary by villa.
Are pets allowed?
Pet policies differ by property. Tell us about your pet before booking and we will check whether the selected villa can accommodate it.
Can we host a party or event?
Events, music and visitors require prior written approval and may involve additional conditions, charges or restrictions.
Changes, Support & Partnerships
Can I change or cancel my booking?
The terms attached to your confirmed reservation apply. Contact us as early as possible and we will explain the options available for that booking.
What should I do if I need help during my stay?
Use the contact details provided with your booking. The local team or ShavyStays support will help with property-related concerns.
How do corporate or group retreats work?
Share your destination, dates, group size and purpose through our Corporate Offsites page. We can help shortlist suitable villas and services.
How can an owner list a villa with ShavyStays?
Visit the List Your Villa page and submit the property details. Our team will review the villa and contact you about the next steps.
Still have questions? ✨
We're here to help. Reach out to our team and we'll guide you.
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